We offer a 7-day return window from the date of delivery for most
items. Products must be unused, in original packaging, and with all
tags intact.
How do I initiate a return?
You can initiate a return by logging into your account, visiting the
"My Orders" section, and selecting the item you wish to return.
Follow the steps shown or contact our support team.
Are there items that cannot be returned?
Yes. Items such as perishable goods, innerwear, personal care
products, and gift cards are non-returnable unless damaged or
defective on arrival.
Is there a return shipping fee?
No. We offer free return pickups for eligible items. However, in
some remote areas, customers may need to ship items themselves and
we will reimburse standard courier costs.
Offers
How can I find current offers and discounts?
You can view all active promotions on our Offers & Deals page,
available from the main menu. We also highlight top deals on the
homepage and through email/SMS alerts.
Can I apply multiple discount codes to one order?
No, only one coupon or discount code can be applied per order unless
explicitly mentioned in the offer terms.
Do your offers apply to in-store purchases as well?
Some offers are exclusive to online shopping, while others are
available in-store too. Please check the offer terms or ask in-store
staff for clarification.
What if my package is delayed or lost?
If your package is delayed or lost, please reach out to our customer
support. We’ll work with the carrier to locate your order or arrange
a replacement if necessary.
Orders
How long will it take for my order to ship?
Simply browse products by category, add items to your cart, and
proceed to checkout. You’ll need to enter your delivery address and
payment details to complete the order.
Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 30 minutes of placing
them, provided they haven’t been packed or shipped. Visit “My
Orders” to make changes or contact our support team quickly.
How can I track my order status?
Go to the "My Orders" section under your account. You'll see
real-time updates like Confirmed, Packed, Shipped, and Delivered.
We’ll also send you tracking links via SMS or email.
I didn’t receive my order confirmation. What should I do?
Please check your spam/junk folder. If it’s still missing, log in to
your account to verify your order or contact support with your email
ID and phone number.
